New rules for submitting and receiving financial complaints
The act introduces changes to how financial service complaints are submitted and received. Customers gain more communication options with financial institutions, including electronic means, to streamline the complaint process. Responses to complaints will be sent electronically by default if the complaint was submitted that way.
Key points
Complaints can be submitted in writing (paper or electronic, including to an electronic delivery address) and orally (by phone or in person for a record).
The response to a complaint will be sent electronically by default if the complaint was submitted electronically, unless the customer requests a paper form.
For complaints submitted on paper or orally, the customer can request to receive the response electronically.
100%
VOTING RESULTS
2025-09-12
For
435
Against
0
Abstain
0
Status:
Enacted
Record your position for audit.
Why does your vote on bills matter?
It creates raw, undeniable proof. Civic Will provides the permanent data to verify the Government's loyalty towards its citizens
(explained here).
Start recording it now.