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New rules for submitting financial complaints

The act changes how citizens can file complaints to banks and other financial institutions. It introduces new electronic communication channels and clarifies how financial institutions must respond.
Key points
Complaints can be submitted electronically through channels indicated by the company or to an email address from the public registry.
Financial firms must respond in the same format they received the complaint – paper for paper, electronic for electronic.
Customers can request to switch correspondence to paper or electronic format at any time.
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VOTING RESULTS
2025-09-12
For 435
Against 0
Abstain 0
Full voting results open_in_new
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Status:
Became Law
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Additional Information
Rządowy projekt ustawy o zmianie ustawy o rozpatrywaniu reklamacji przez podmioty rynku finansowego, o Rzeczniku Finansowym i o Funduszu Edukacji Finansowej.
Print number: PROJEKT USTAWY 1434
Process start date: 2025-07-08
Voting date: 2025-09-12
Voting no: 19
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: kimi-k2.5
Source data: api.sejm.gov.pl
AI work logs for this document launch
Summary & Status

Key Questions about New rules for submitting financial complaints

A structured overview of the legislative process, official sources, status and civic context.

What is the official ID of this bill?

The official print number for this legislation is PROJEKT USTAWY 1434.

When did the legislative process begin?

The process officially started on 2025-07-08.

What are the main provisions?

Key points include:

  • Complaints can be submitted electronically through channels indicated by the company or to an email address from the public registry.
  • Financial firms must respond in the same format they received the complaint – paper for paper, electronic for electronic.
  • Customers can request to switch correspondence to paper or electronic format at any time.

What is the specific legal status?

The current status is Became Law.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Where is the official voting record?

The official roll call vote is recorded at: voting record

What is the latest detailed status?

The latest detailed status is: Uchwalono

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2026-09-07.

Analysis and Potential Impact of PROJEKT USTAWY 1434

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge. Review our public AI processing logs for full transparency, and use Lustra to track active legislation for instant status push notifications.

CATEGORIES

Economy