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Patient Rights in 2024: Long Queues, New Compensations, and the Fight Against Pseudoscience.

The Patient Rights Ombudsman's 2024 report indicates that the biggest problem remains the long waiting time for treatment, averaging 4.2 months. At the same time, new compensation funds have been introduced, making it easier for patients to obtain compensation for medical harm, vaccination complications, or participation in clinical trials without going to court.
Key points
The main problem for patients is access to treatment – the average waiting time for a healthcare service has increased to 4.2 months.
New compensation funds have been launched, from which patients can receive benefits for harm occurring in a hospital, after vaccinations, or in clinical trials.
The Patient Rights Ombudsman's hotline (800 190 590) now operates 24/7, offering support at any time.
The Ombudsman is combating dangerous practices such as "prescription mills" that issue prescriptions without examining the patient, and so-called quackery.
Most patient complaints concern the right to healthcare services (availability and quality), the right to information, and the right to medical records.
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Status:
In Progress
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Additional Information
Print number: 10_1733
Process start date: 2025-09-24
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: gemini-2.5-pro
Source data: api.sejm.gov.pl
AI work logs for this document launch

OFFICIAL LEGAL TITLE

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 10_1733.

When did the legislative process begin?

The process officially started on 2025-09-24.

What are the main provisions?

Key points include:

  • The main problem for patients is access to treatment – the average waiting time for a healthcare service has increased to 4.2 months.
  • New compensation funds have been launched, from which patients can receive benefits for harm occurring in a hospital, after vaccinations, or in clinical trials.
  • The Patient Rights Ombudsman's hotline (800 190 590) now operates 24/7, offering support at any time.
  • The Ombudsman is combating dangerous practices such as "prescription mills" that issue prescriptions without examining the patient, and so-called quackery.
  • Most patient complaints concern the right to healthcare services (availability and quality), the right to information, and the right to medical records.
What is the specific legal status?

The current status is In Progress.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2026-01-30.

What is the impact of this bill?

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Health