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Insurance: new rules for customer communication

New regulations change how insurers communicate with customers. All important information about claim denials or benefit approvals will now be sent on paper by default. Electronic versions will only be possible with explicit customer consent.
Key points
Insurers must inform about claim denials in paper form unless the customer consents to email.
When taking out insurance, customers must confirm in writing or on a durable medium that they have read the warnings.
If compensation is denied, the insurer must specify exact reasons and legal basis.
New rules also apply to the Insurance Guarantee Fund – information about benefit approval or denial also on paper.
Insurers must inform customers about the possibility of pursuing claims in court when denying full or partial payment.
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59%
VOTING RESULTS
2025-12-04
For 253
Against 6
Abstain 171
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Status:
Vetoed
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Additional Information
Rządowy projekt ustawy o zmianie ustawy - Kodeks cywilny, ustawy o ubezpieczeniach obowiązkowych, Ubezpieczeniowym Funduszu Gwarancyjnym i Polskim Biurze Ubezpieczycieli Komunikacyjnych oraz ustawy o działalności ubezpieczeniowej i reasekuracyjnej.
Print number: PROJEKT USTAWY 1797
Process start date: 2025-10-09
Voting date: 2025-12-04
Voting no: 22