What is the official ID of this bill?
The official print number for this legislation is PROJEKT USTAWY 241.
New Accessibility Requirements for Products and Services for Businesses
The act obliges manufacturers, importers, distributors, and service providers to ensure that specific products and services are accessible to people with disabilities. This includes computers, smartphones, ATMs, e-book readers, banking, transport, and e-commerce services. For consumers, it means the right to complain about inaccessible products and services, and for businesses, the risk of financial penalties for non-compliance.
Key points
From June 28, 2025, new smartphones, computers, ATMs, payment terminals, and e-book readers must be designed for use by people with various disabilities (e.g., have speech synthesis, content magnification options).
Electronic banking, e-commerce, passenger transport services (websites, apps, tickets), and telecommunications will have to meet accessibility requirements, such as enabling real-time text communication.
Consumers gain the right to file a complaint directly with a company if a product or service does not meet accessibility requirements. The company has 30 days to respond, and a lack of response means the complaint is automatically accepted.
Micro-entrepreneurs are exempt from the obligation to apply the act to their services, and companies can avoid requirements if meeting them would constitute a "disproportionate burden" financially or organizationally.
Failure to comply may result in financial penalties of up to 10% of a company's annual turnover, imposed by supervisory bodies such as the President of UKE, the Financial Ombudsman, or the President of UTK.
97%
VOTING RESULTS
2024-04-12
For
428
Against
14
Abstain
0
Status:
Became Law
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