New Debt Collection Rules: Protection from Electronic Harassment
This bill introduces new rules for how debt collectors can contact consumers, especially via email and text message. It aims to better protect consumers from excessive or unwanted electronic communication by giving them more control over contact methods.
Key points
Debt collectors cannot send unlimited emails and text messages.
Electronic contact (email, text) requires consumer consent, which can be withdrawn or limited.
Consumers can opt out of any communication method used by a debt collector.
More data on debt collection complaints will be publicly available.
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