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Trust in Public Service Act: Improving Citizen Experience and Government Communication

This act aims to enhance public trust in the federal government by prioritizing customer experience and improving communication. It mandates that government agencies operate more efficiently, be more accessible, and better inform citizens about their activities, making it easier for people to interact with the government and understand its role in their lives.
Key points
Government agencies must make citizen experience a central measure of their performance, striving for seamless, effective, and consistent interactions.
New rules for collecting citizen feedback will be implemented to continuously improve services based on public needs and suggestions.
The government will be required to communicate more effectively with the public, using plain language, real-life stories, and modern digital tools to explain its actions and impact.
A new Chief Customer Experience Officer of the United States will be established to coordinate efforts to improve service and trust.
The act also establishes an advisory council to recommend ways to increase public participation in government decision-making processes.
article Official text account_balance Process page
Expired
Citizen Poll
No votes cast
Additional Information
Print number: 117_HR_3609
Sponsor: Rep. Loudermilk, Barry [R-GA-11]
Process start date: 2021-05-28
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Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Trust in Public Service Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_HR_3609.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2021-05-28.

What are the main provisions?

Key points include:

  • Government agencies must make citizen experience a central measure of their performance, striving for seamless, effective, and consistent interactions.
  • New rules for collecting citizen feedback will be implemented to continuously improve services based on public needs and suggestions.
  • The government will be required to communicate more effectively with the public, using plain language, real-life stories, and modern digital tools to explain its actions and impact.
  • A new Chief Customer Experience Officer of the United States will be established to coordinate efforts to improve service and trust.
  • The act also establishes an advisory council to recommend ways to increase public participation in government decision-making processes.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Loudermilk, Barry [R-GA-11].

What is the latest detailed status?

The latest detailed status is: Introduced in House

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-28.

CATEGORIES

Informatization Public Investments Other