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US Call Center Worker and Consumer Protection Act of 2021

This act aims to protect US call center jobs and provide consumers with greater transparency. Companies relocating customer service overseas may lose access to federal grants and loans. Consumers will have the right to know where a call center agent is located and request to speak with a US-based agent.
Key points
Companies moving call centers overseas will be publicly listed and may lose access to federal grants and loans.
Customer service agents must disclose their physical location at the start of a call, unless all agents of the business are located in the US.
Consumers can request to be transferred to a customer service agent located in the United States.
Call center work under federal contracts must be performed within the United States.
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Status:
Expired
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Additional Information
Print number: 117_HR_4603
Sponsor: Rep. McKinley, David B. [R-WV-1]
Process start date: 2021-07-21
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

United States Call Center Worker and Consumer Protection Act of 2021

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_HR_4603.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2021-07-21.

What are the main provisions?

Key points include:

  • Companies moving call centers overseas will be publicly listed and may lose access to federal grants and loans.
  • Customer service agents must disclose their physical location at the start of a call, unless all agents of the business are located in the US.
  • Consumers can request to be transferred to a customer service agent located in the United States.
  • Call center work under federal contracts must be performed within the United States.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. McKinley, David B. [R-WV-1].

What is the latest detailed status?

The latest detailed status is: Referred to the Subcommittee on Consumer Protection and Commerce.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-28.

What is the impact of this bill?

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Labor Economy