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Improved Federal Agency Services: Collecting Citizen Feedback

This act aims to enhance the quality of services provided by federal agencies by mandating the collection of voluntary feedback from citizens. This will enable agencies to better understand people's needs and expectations, leading to more efficient and user-friendly services. Citizens will have the option to provide anonymous input on their interactions with agencies.
Key points
Federal agencies will collect voluntary feedback from citizens on services provided and interactions.
Feedback will be collected anonymously, and citizens will not be treated differently if they decline to participate.
Survey questions will be standardized and limited to a maximum of 10 to facilitate completion.
Collected data will help agencies continuously improve their services, and results will be publicly available.
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Status: Expired
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Additional Information
Print number: 117_HR_4688
Sponsor: Rep. Connolly, Gerald E. [D-VA-11]
Process start date: 2021-07-26
System Note: Lustra is free, publicly auditable civic infrastructure — full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source—always verify them if you can.
Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Federal Agency Customer Experience Act of 2021

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_HR_4688.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2021-07-26.

What are the main provisions?

Key points include:

  • Federal agencies will collect voluntary feedback from citizens on services provided and interactions.
  • Feedback will be collected anonymously, and citizens will not be treated differently if they decline to participate.
  • Survey questions will be standardized and limited to a maximum of 10 to facilitate completion.
  • Collected data will help agencies continuously improve their services, and results will be publicly available.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Connolly, Gerald E. [D-VA-11].

What is the latest detailed status?

The latest detailed status is: Ordered to be Reported (Amended) by Voice Vote.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-28.

What is the impact of this bill?

We don't know—that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Informatization Public Investments Other