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Improved Federal Agency Services: Collecting Citizen Feedback

This act aims to enhance the quality of services provided by federal agencies by mandating the collection of voluntary feedback from citizens. This will enable agencies to better understand people's needs and expectations, leading to more efficient and user-friendly services. Citizens will have the option to provide anonymous input on their interactions with agencies.
Key points
Federal agencies will collect voluntary feedback from citizens on services provided and interactions.
Feedback will be collected anonymously, and citizens will not be treated differently if they decline to participate.
Survey questions will be standardized and limited to a maximum of 10 to facilitate completion.
Collected data will help agencies continuously improve their services, and results will be publicly available.
article Official text account_balance Process page
Expired
Citizen Poll
No votes cast
Additional Information
Print number: 117_HR_4688
Sponsor: Rep. Connolly, Gerald E. [D-VA-11]
Process start date: 2021-07-26
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Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Federal Agency Customer Experience Act of 2021

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_HR_4688.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2021-07-26.

What are the main provisions?

Key points include:

  • Federal agencies will collect voluntary feedback from citizens on services provided and interactions.
  • Feedback will be collected anonymously, and citizens will not be treated differently if they decline to participate.
  • Survey questions will be standardized and limited to a maximum of 10 to facilitate completion.
  • Collected data will help agencies continuously improve their services, and results will be publicly available.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Connolly, Gerald E. [D-VA-11].

What is the latest detailed status?

The latest detailed status is: Ordered to be Reported (Amended) by Voice Vote.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-28.

CATEGORIES

Informatization Public Investments Other