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Better Taxpayer Service: Faster Responses and Confirmations for Citizens

This act aims to improve customer service at tax offices, making it easier for citizens to get help and information. It requires offices to answer phone calls during business hours and quickly confirm receipt of paper tax returns. This should lead to a more efficient and transparent tax filing system for citizens.
Key points
Tax offices must provide phone support Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time.
Within 15 business days of receiving a paper tax return, the office will send a written confirmation of receipt.
The act aims to speed up the hiring process for new employees at tax offices to improve service quality.
Tax offices will be required to report annually to Congress on progress in improving taxpayer services.
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Status:
Expired
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Additional Information
Print number: 117_HR_6966
Sponsor: Rep. Wild, Susan [D-PA-7]
Process start date: 2022-03-07
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Better Service for Taxpayers Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_HR_6966.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2022-03-07.

What are the main provisions?

Key points include:

  • Tax offices must provide phone support Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time.
  • Within 15 business days of receiving a paper tax return, the office will send a written confirmation of receipt.
  • The act aims to speed up the hiring process for new employees at tax offices to improve service quality.
  • Tax offices will be required to report annually to Congress on progress in improving taxpayer services.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Wild, Susan [D-PA-7].

What is the latest detailed status?

The latest detailed status is: Referred to the House Committee on Ways and Means.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-28.

What is the impact of this bill?

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Taxes