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Rental Car Consumer Protection: Ensuring Reservations and Clear Rules.

New rules aim to ensure rental car companies honor reservations, providing vehicles on time and at the agreed location. This protects consumers from deceptive advertising and ensures clear information about their rights, making travel planning easier and avoiding unpleasant surprises.
Key points
Reserved vehicles must be available within 30 minutes of the scheduled time and at the chosen location.
Rental companies cannot advertise reservations unless they have procedures to fulfill them.
Rental companies must clearly display consumer rights notices at their business premises.
The Federal Trade Commission will enforce these rules and impose penalties for violations.
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Additional Information
Rental Car Consumer Protection Act
Print number: HR 9635
Sponsor: Rep. Porter, Katie [D-CA-45]
Process start date: 2022-12-20