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Prompt Refunds for Cancelled Flights: New Passenger Rights

This act aims to ensure that airlines and ticket agents must promptly refund money for cancelled or significantly changed flights. This means greater protection for passengers, who will not have to wait long for a refund if their travel is disrupted.
Key points
Airlines and ticket agents must refund ticket money if a flight is cancelled or significantly changed, unless the passenger voluntarily accepts an alternative.
Refunds must be issued within 48 hours for credit/electronic payments or 14 days for cash/check payments.
Significant flight changes include delays of 3 hours (domestic) or 6 hours (international), airport changes, increased stops, or significant aircraft downgrade.
Failure to provide a prompt refund can result in a penalty 10 times the ticket price for the carrier.
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Additional Information
Print number: 117_HR_9636
Sponsor: Rep. Porter, Katie [D-CA-45]
Process start date: 2022-12-20