Trust in Public Service Act: Improving Citizen Experience
This act aims to enhance the quality of services provided by the federal government to build greater public trust. It focuses on making interactions with government agencies easier, more effective, and tailored to people's needs, similar to the private sector. This means that dealing with government matters should become simpler and more user-friendly.
Key points
Federal agencies will be required to prioritize citizen experience as a key performance measure, striving for improved service quality.
New tools will be introduced to collect feedback from citizens, ensuring continuous improvement of services based on their needs.
A new Chief Customer Experience Officer position will be established to coordinate efforts to enhance service across the entire government.
The act encourages better communication from agencies, so citizens better understand their operations and impact on their lives, including through human-level stories.
Expired
Citizen Poll