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Limiting Union Time at IRS for Better Customer Service

This new law restricts the time IRS employees can spend on union activities during work hours, paid for by taxpayers. The goal is to improve customer service, especially during peak periods like tax season. Citizens may experience faster and more efficient service when dealing with the tax agency.
Key points
IRS employees will be restricted from using taxpayer-funded work time for union activities during key periods of the year.
These restrictions apply from February 12 to May 5 and from September 1 to November 1 each year.
The changes override existing collective bargaining agreements, meaning the new rules will apply regardless of prior arrangements.
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Additional Information
IRS Customer Service Improvement Act
Print number: S 2132
Sponsor: Sen. Braun, Mike [R-IN]
Process start date: 2021-06-17