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Improving Veterans Crisis Line: Training, Quality, and New Programs

This act aims to significantly improve the Veterans Crisis Line, which assists individuals in crisis. It introduces new training standards for staff, better call quality monitoring, and special pilot programs to enhance the effectiveness of assistance. This ensures veterans and their families can expect faster, more professional help during difficult times.
Key points
Mandatory external reviews of training for Crisis Line responders to ensure the highest quality of assistance.
Establishment of new guidelines for staff retraining and call monitoring to improve service standards and veteran safety.
Development of special procedures for callers with substance use and overdose risks, and improvement of emergency dispatch protocols.
Launch of pilot programs, including extended safety planning and crisis line facilitation for high-risk veterans, to increase intervention effectiveness.
Allocation of $5 million for research into the effectiveness and improvement opportunities of the Veterans Crisis Line.
Gathering feedback from veteran service organizations on the transition to the new 988 national crisis hotline number to minimize confusion and ensure veterans are aware of their options.
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Expired
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Additional Information
Print number: 117_S_2283
Sponsor: Sen. Tester, Jon [D-MT]
Process start date: 2021-06-24
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Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

REACH for Veterans Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_S_2283.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2021-06-24.

What are the main provisions?

Key points include:

  • Mandatory external reviews of training for Crisis Line responders to ensure the highest quality of assistance.
  • Establishment of new guidelines for staff retraining and call monitoring to improve service standards and veteran safety.
  • Development of special procedures for callers with substance use and overdose risks, and improvement of emergency dispatch protocols.
  • Launch of pilot programs, including extended safety planning and crisis line facilitation for high-risk veterans, to increase intervention effectiveness.
  • Allocation of $5 million for research into the effectiveness and improvement opportunities of the Veterans Crisis Line.
  • Gathering feedback from veteran service organizations on the transition to the new 988 national crisis hotline number to minimize confusion and ensure veterans are aware of their options.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Tester, Jon [D-MT].

What is the latest detailed status?

The latest detailed status is: Introduced in Senate

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-29.

CATEGORIES

Health Benefits Security