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Protecting US Call Center Jobs and Consumer Rights

This act aims to protect US call center jobs and ensure greater transparency for consumers. Companies relocating call centers overseas may lose access to federal grants and loans, and will be required to disclose the agent's location to customers. This encourages companies to keep jobs domestically and increases consumer awareness.
Key points
Companies moving call centers overseas will be publicly listed and may lose access to federal grants and loans for 5 years.
Customer service agents must disclose their physical location at the start of a call, unless they are in the US or the consumer already knows the agent is abroad.
Consumers can request to be transferred to a customer service agent located in the United States.
Call center work performed under federal contracts must be carried out within the United States.
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Status:
Expired
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Additional Information
Print number: 117_S_2409
Sponsor: Sen. Casey, Robert P., Jr. [D-PA]
Process start date: 2021-07-21
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

United States Call Center Worker and Consumer Protection Act of 2021

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_S_2409.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2021-07-21.

What are the main provisions?

Key points include:

  • Companies moving call centers overseas will be publicly listed and may lose access to federal grants and loans for 5 years.
  • Customer service agents must disclose their physical location at the start of a call, unless they are in the US or the consumer already knows the agent is abroad.
  • Consumers can request to be transferred to a customer service agent located in the United States.
  • Call center work performed under federal contracts must be carried out within the United States.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Casey, Robert P., Jr. [D-PA].

What is the latest detailed status?

The latest detailed status is: Introduced in Senate

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-29.

What is the impact of this bill?

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Labor Economy Courts and Law