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Improved Federal Agency Services: Collecting Citizen Feedback

This act aims to enhance the quality of services provided by federal agencies. Agencies will collect voluntary feedback from citizens about their experiences to make services more efficient and user-friendly. This means citizens can expect better service and easier handling of official matters.
Key points
Federal agencies will collect voluntary feedback from citizens on the quality of services provided.
Feedback will be anonymous and its purpose is to improve service, not to evaluate employees.
Survey results will be publicly available, allowing citizens to track progress in service improvement.
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Status:
Expired
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Additional Information
Print number: 117_S_671
Sponsor: Sen. Hassan, Margaret Wood [D-NH]
Process start date: 2021-03-10
System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.
Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Federal Agency Customer Experience Act of 2021

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 117_S_671.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2021-03-10.

What are the main provisions?

Key points include:

  • Federal agencies will collect voluntary feedback from citizens on the quality of services provided.
  • Feedback will be anonymous and its purpose is to improve service, not to evaluate employees.
  • Survey results will be publicly available, allowing citizens to track progress in service improvement.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Hassan, Margaret Wood [D-NH].

What is the latest detailed status?

The latest detailed status is: Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-29.

What is the impact of this bill?

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

CATEGORIES

Public Investments Informatization