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Enhancing 211 and 988 Services: Emergency and Social Support Access

This act aims to improve access to 211 (social services information) and 988 (mental health crises) services nationwide. It will help citizens quickly find assistance for mental health emergencies, homelessness, domestic violence, and other social needs, reducing the burden on 911 emergency services.
Key points
Increasing the availability and reliability of 211 and 988 services, operating 24/7 across the country.
More efficient redirection of non-emergency calls from 911 to appropriate mental health and human services responders.
Facilitating access to resources for mental health, suicide prevention, homelessness, domestic violence, and caregiving.
Establishing a national board and state oversight bodies to manage funds and monitor service quality.
Providing financial support to states for developing and maintaining 211 and 988 systems, with a requirement for non-federal contributions.
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Status:
Expired
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Additional Information
HELP Act of 2023
Print number: HR 3498
Sponsor: Rep. Higgins, Brian [D-NY-26]
Process start date: 2023-05-18
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Summarized by: gemini-2.5-flash-preview-05-20
Source data: api.congress.gov
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Summary & Status

Key Questions about Enhancing 211 and 988 Services: Emergency and Social Support Access

A structured overview of the legislative process, official sources, status and civic context.

What is the official ID of this bill?

The official print number for this legislation is HR 3498.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2023-05-18.

What are the main provisions?

Key points include:

  • Increasing the availability and reliability of 211 and 988 services, operating 24/7 across the country.
  • More efficient redirection of non-emergency calls from 911 to appropriate mental health and human services responders.
  • Facilitating access to resources for mental health, suicide prevention, homelessness, domestic violence, and caregiving.
  • Establishing a national board and state oversight bodies to manage funds and monitor service quality.
  • Providing financial support to states for developing and maintaining 211 and 988 systems, with a requirement for non-federal contributions.

What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Higgins, Brian [D-NY-26].

What is the latest detailed status?

The latest detailed status is: ASSUMING FIRST SPONSORSHIP - Mr. McGarvey asked unanimous consent that he may hereafter be considered as the first sponsor of H.R. 3498, a bill originally introduced by Representative Higgins (NY), for the purpose of adding cosponsors and requesting reprintings pursuant to clause 7 of rule XII. Agreed to without objection.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-25.

Analysis and Potential Impact of HR 3498

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge. Review our public AI processing logs for full transparency, and use Lustra to track active legislation for instant status push notifications.

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