Assistance for Seniors: Resolving Billing Errors and Fraud
This new law requires credit companies to establish dedicated phone lines for individuals aged 50 and older. This will help seniors more easily resolve billing errors and report fraudulent activities, receiving assistance from live agents in English or Spanish, without needing to disclose sensitive personal information.
Key points
Creditors must establish toll-free phone lines for individuals aged 50 and older to assist with billing errors and fraud mitigation.
These phone lines will be operated by live English-speaking and Spanish-speaking individuals, not automated systems.
Callers will not be required to disclose personally identifiable information, such as a social security number, to verify their age.
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