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No More Waiting: Mandatory Callbacks for VA and Social Security Customer Lines.

This Act aims to drastically reduce hold times for citizens calling the Department of Veterans Affairs (VA) and the Social Security Administration (SSA). It mandates the implementation of automated systems that inform callers of the expected wait time and automatically offer a callback if the wait exceeds 10 minutes. This change ensures that citizens, especially veterans, can access critical government services without wasting time waiting on hold.
Key points
Mandatory Callback Feature: If the anticipated wait time on covered VA customer service lines (excluding emergency lines) exceeds 10 minutes, the system must automatically offer a callback.
Wait Time Transparency: Callers must be informed about the anticipated wait time before they proceed.
Goal: The VA Secretary must issue guidance to reduce the average wait time on covered lines to no more than 10 minutes.
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Expired
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Additional Information
Print number: 118_HR_6656
Sponsor: Rep. Calvert, Ken [R-CA-41]
Process start date: 2023-12-07
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OFFICIAL LEGAL TITLE

Stuck On Hold Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_HR_6656.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2023-12-07.

What are the main provisions?

Key points include:

  • Mandatory Callback Feature: If the anticipated wait time on covered VA customer service lines (excluding emergency lines) exceeds 10 minutes, the system must automatically offer a callback.
  • Wait Time Transparency: Callers must be informed about the anticipated wait time before they proceed.
  • Goal: The VA Secretary must issue guidance to reduce the average wait time on covered lines to no more than 10 minutes.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Calvert, Ken [R-CA-41].

What is the latest detailed status?

The latest detailed status is: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-30.

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