What is the official ID of this bill?

The official print number for this legislation is HR 6656.

When did the legislative process begin?

The process officially started on 2023-12-07.

Where can I read the full text of this legislation?

The full official text is available at: https://www.congress.gov/118/bills/hr6656/BILLS-118hr6656rfs.htm

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-30.

Who is the primary sponsor?

The primary sponsor is Rep. Calvert, Ken [R-CA-41].

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

What is the latest detailed status?

The latest detailed status is: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5776)

Analysis and Potential Impact of HR 6656

We don't know, that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge. Review our public AI processing logs for full transparency, and use Lustra to track active legislation for instant status push notifications.

No More Waiting: Mandatory Callbacks for VA and Social Security Customer Lines.

Q: What are the main provisions?

Key points include: Mandatory Callback Feature: If the anticipated wait time on covered VA customer service lines (excluding emergency lines) exceeds 10 minutes, the system must automatically offer a callback. Wait Time Transparency: Callers must be informed about the anticipated wait time before they proceed. Goal: The VA Secretary must issue guidance to reduce the average wait time on covered lines to no more than 10 minutes.

This Act aims to drastically reduce hold times for citizens calling the Department of Veterans Affairs (VA) and the Social Security Administration (SSA). It mandates the implementation of automated systems that inform callers of the expected wait time and automatically offer a callback if the wait exceeds 10 minutes. This change ensures that citizens, especially veterans, can access critical government services without wasting time waiting on hold.

Key points

Mandatory Callback Feature: If the anticipated wait time on covered VA customer service lines (excluding emergency lines) exceeds 10 minutes, the system must automatically offer a callback.

Wait Time Transparency: Callers must be informed about the anticipated wait time before they proceed.

Goal: The VA Secretary must issue guidance to reduce the average wait time on covered lines to no more than 10 minutes.

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Status:

Expired

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Additional Information

Stuck On Hold Act

Print number: HR 6656

Sponsor: Rep. Calvert, Ken [R-CA-41]

Process start date: 2023-12-07

System Note: Lustra is free, publicly auditable civic infrastructure, with full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source, always verify them if you can.

Summarized by: gemini-flash-latest

Source data: api.congress.gov

AI work logs for this document launch

No More Waiting: Mandatory Callbacks for VA and Social Security Customer Lines.

Key Questions about No More Waiting: Mandatory Callbacks for VA and Social Security Customer Lines.