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Improved Student Loan Complaint Resolution and Agency Coordination

This new act aims to simplify how students resolve issues with both private and federal student loans. It establishes better cooperation between government agencies to ensure complaints are handled more efficiently and citizens receive comprehensive support. This means students will have a clearer path to getting help and protecting their rights.
Key points
Enhanced cooperation between the Consumer Financial Protection Bureau (CFPB) and the Department of Education on student loan complaints.
Streamlined information sharing and faster complaint transfers between agencies to expedite resolution.
Clearer agency responsibilities for different types of complaints, ensuring comprehensive support for students.
Increased protection of students' personal data when information is shared between agencies.
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Additional Information
Print number: 118_HR_7359
Sponsor: Rep. Porter, Katie [D-CA-47]
Process start date: 2024-02-14