Call Center Protection Act: Penalties for Moving Jobs Overseas and Location Disclosure.
This law aims to protect US call center jobs by penalizing companies that relocate operations overseas through the loss of federal grants and loans. For consumers, it mandates transparency: agents must disclose their physical location if they are outside the US, and customers gain the right to request transfer to a US-based representative. These rules are designed to discourage outsourcing and support domestic employment.
Key points
Companies moving significant call center work overseas will be publicly listed and banned from receiving federal grants or guaranteed loans for five years.
Customer service agents must disclose their physical location at the start of communication if they are located outside the United States.
Consumers have the right to request transfer to a customer service agent physically located within the United States.
All call center work performed under federal contracts must be conducted exclusively within the United States.
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