Improving Disability Claims Processing: Faster Decisions and Better Service.
This Act aims to cut long wait times and improve service quality for Social Security disability and SSI claims. It mandates annual reviews, comprehensive training for SSA staff to reduce errors, and requires an automatic second review for any initial unfavorable decision. Citizens relying on these benefits should experience faster processing, fewer errors, and improved accessibility for submitting necessary documents.
Key points
Unfavorable disability decisions must automatically be reviewed by a different claims processor before a final decision is issued.
SSA staff must undergo mandatory annual training focused on reducing errors, preventing overpayments, and improving communication and empathy.
Claimants gain new options for submitting required information, including email, and improved accessibility for notifications (audio, large print).
Expired
Citizen Poll