Enhanced Safety, Consumer Rights, and Victim Protection on Cruise Ships
This Act significantly strengthens consumer rights and safety standards on cruise vessels by establishing a dedicated Office of Maritime Consumer Protection. Key changes include banning mandatory pre-dispute arbitration and class action waivers in ticket contracts, ensuring passengers retain their right to sue in court. It also mandates improved security measures, faster crime reporting, and comprehensive support services for victims of crimes on board.
Key points
Full Access to Courts: Cruise lines are prohibited from using pre-dispute arbitration clauses or class action waivers, allowing US citizens to pursue legal claims in court.
Mandatory Overboard Detection Technology: Vessels must install certified technology to detect passengers who have fallen overboard, alongside increased railing heights and electronic logging of crew access to staterooms.
Victim Support and Rapid Crime Reporting: Establishes a 24-hour hotline and federal support services for crime victims, requiring cruise lines to notify the FBI of serious incidents within 4 hours.
Contract Transparency: Cruise lines must provide clear, concise summaries of key contract terms, including hidden fees and liability limits, before the contract becomes binding.
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