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New Veterans Experience Office to Simplify Access to VA Benefits

This law establishes the Office of Veterans Experience within the Department of Veterans Affairs (VA) to significantly improve how veterans access and use their benefits. The Office will analyze why eligible veterans fail to utilize their benefits and implement strategies to remove barriers. This aims to ensure veterans receive the support they are entitled to without unnecessary complications.
Key points
Creation of the Chief Veterans Experience Officer position, reporting directly to the Secretary, focused solely on improving service delivery.
The Office must collect data and identify specific reasons (like lack of awareness or complex procedures) preventing veterans from accessing eligible benefits.
Requires an independent government review (GAO) of the effectiveness of the 1-800-MyVA411 hotline within one year to ensure it serves veterans efficiently.
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Additional Information
Print number: 118_HR_9806
Sponsor: Rep. Budzinski, Nikki [D-IL-13]
Process start date: 2024-09-25
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Summarized by: gemini-2.5-flash-preview-09-2025
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Improving Veterans’ Experience Act of 2024

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_HR_9806.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2024-09-25.

What are the main provisions?

Key points include:

  • Creation of the Chief Veterans Experience Officer position, reporting directly to the Secretary, focused solely on improving service delivery.
  • The Office must collect data and identify specific reasons (like lack of awareness or complex procedures) preventing veterans from accessing eligible benefits.
  • Requires an independent government review (GAO) of the effectiveness of the 1-800-MyVA411 hotline within one year to ensure it serves veterans efficiently.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Budzinski, Nikki [D-IL-13].

What is the latest detailed status?

The latest detailed status is: Referred to the Subcommittee on Oversight and Investigations.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-26.

CATEGORIES

Benefits