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Study Mandated to Improve Medicare Hotline Service and Reduce Wait Times.

This Act requires the Comptroller General to conduct a detailed study of the 1-800-MEDICARE hotline, which serves millions of beneficiaries. The study will analyze customer wait times, satisfaction levels, and staff competency. The findings will provide Congress with recommendations aimed at improving service quality and efficiency for individuals relying on Medicare health insurance.
Key points
Mandates an independent review of the Medicare hotline to assess how long citizens wait for assistance and their overall satisfaction with the service.
Requires analysis of contractor performance and staff competence, leading to specific recommendations for improving services for Medicare beneficiaries.
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Expired
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Additional Information
Print number: 118_HR_9916
Sponsor: Rep. De La Cruz, Monica [R-TX-15]
Process start date: 2024-10-04
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Summarized by: gemini-2.5-flash-preview-09-2025
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Improving Medicare Services Act of 2024

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_HR_9916.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2024-10-04.

What are the main provisions?

Key points include:

  • Mandates an independent review of the Medicare hotline to assess how long citizens wait for assistance and their overall satisfaction with the service.
  • Requires analysis of contractor performance and staff competence, leading to specific recommendations for improving services for Medicare beneficiaries.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. De La Cruz, Monica [R-TX-15].

What is the latest detailed status?

The latest detailed status is: Referred to the Subcommittee on Health.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-26.

CATEGORIES

Health Benefits