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Faster Veteran Care: New Access Standards, Digital Services, and Staff Recruitment.

This Act establishes strict deadlines for scheduling veteran appointments (7 days for non-urgent, 48 hours for urgent) across both VA and community care providers. It modifies eligibility for community care, allowing veterans to seek external providers if VA wait times exceed 20 or 28 days. Furthermore, the legislation enhances VA staff recruitment programs and introduces a digital portal for CHAMPVA application and claims submissions.
Key points
Veterans gain faster access to care: non-urgent appointments must be scheduled within 7 days, and urgent care must be completed within 48 hours.
Expanded Community Care access: veterans can choose external providers if VA wait times exceed 20 days (primary/mental health) or 28 days (specialty care).
Creation of the 'Start and Stay at VA' program offering scholarships and debt reduction to medical support staff to improve VA workforce retention.
Improved mental health residential treatment: strict timeliness standards (72 hours for priority cases) and guaranteed placement options, including transportation assistance.
CHAMPVA beneficiaries (veterans' families) can now submit applications, documentation, and claims electronically via a new online portal.
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Additional Information
Print number: 118_S_2649
Sponsor: Sen. Tester, Jon [D-MT]
Process start date: 2023-07-27