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Establishing Veterans Experience Office to Improve Service Quality and Access.

This legislation establishes the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). The VEO's primary function is to set the strategy and standards for improving how veterans interact with the VA, focusing on customer satisfaction and service efficiency. This change aims to ensure veterans receive easier and more effective access to their entitled benefits and services.
Key points
A new Veterans Experience Office is created specifically to enhance the quality of service delivery for veterans.
The Office will mandate that all VA departments report on customer satisfaction metrics and implement improvement plans.
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Additional Information
Print number: 118_S_3256
Sponsor: Sen. King, Angus S., Jr. [I-ME]
Process start date: 2023-11-08
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Summarized by: gemini-2.5-flash-preview-09-2025
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Improving Veterans’ Experience Act of 2023

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_S_3256.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2023-11-08.

What are the main provisions?

Key points include:

  • A new Veterans Experience Office is created specifically to enhance the quality of service delivery for veterans.
  • The Office will mandate that all VA departments report on customer satisfaction metrics and implement improvement plans.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. King, Angus S., Jr. [I-ME].

What is the latest detailed status?

The latest detailed status is: Introduced in Senate

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-26.

CATEGORIES

Benefits