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Improving Emergency Response: Better Network Outage Reporting and 9-1-1 Dispatcher Status

This law increases transparency and accountability for telecommunication companies following major disasters by requiring the FCC to issue detailed reports on network outages and their impact on 9-1-1 services. It formally reclassifies 9-1-1 dispatchers as protective service occupations, recognizing their critical role in saving lives. The goal is to ensure emergency communication systems remain reliable when citizens need them most.
Key points
Mandates public reports and hearings after major network failures (internet, mobile service) to improve disaster resilience.
Officially reclassifies 9-1-1 dispatchers as protective service occupations, elevating their professional status.
Requires an audit of compliance with Kari’s Law, ensuring easy 9-1-1 dialing from multi-line phone systems (MLTS) in offices and hotels.
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Additional Information
Print number: 118_S_3556
Sponsor: Sen. Klobuchar, Amy [D-MN]
Process start date: 2023-12-18