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Annual Public Report on Disability Complaints in Air Travel.

This law mandates the Department of Transportation (DOT) to annually publish a detailed report on consumer complaints filed by passengers with disabilities regarding air travel. The report must disclose the number and nature of these complaints (e.g., staff issues, equipment mishandling, accessibility problems) and track how quickly they were resolved or referred for enforcement action. This aims to increase accountability for airlines and improve accessibility standards for disabled travelers.
Key points
DOT must issue a public annual report detailing consumer complaints from disabled air passengers.
The report tracks specific issues like mishandling of mobility equipment, staff training failures, and lack of accessible in-flight services.
The goal is to enhance transparency and ensure better enforcement of existing accessibility laws against air carriers.
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Additional Information
Print number: 118_S_400
Sponsor: Sen. Duckworth, Tammy [D-IL]
Process start date: 2023-02-14