Call Center Protection: Location Disclosure and Penalties for Moving Jobs Overseas.
This law requires customer service agents to disclose their physical location at the start of any communication, giving consumers the right to request transfer to a US-based agent if the current one is overseas. Furthermore, companies that relocate call centers abroad will be publicly listed and become ineligible for federal grants and guaranteed loans for five years, aiming to protect domestic jobs. All call center work under federal contracts must be performed within the US.
Key points
Consumer Right to Know: Customer service agents must disclose their physical location (e.g., country) at the beginning of every communication.
Transfer Option: If the agent is located outside the US, the consumer can request to be transferred to an agent located within the United States.
Financial Penalties: Companies moving call centers overseas will be barred from receiving federal grants and guaranteed loans for 5 years.
Job Protection: All call center work performed under Federal contracts must be conducted exclusively inside the United States.
Expired
Citizen Poll