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Improving VA Telephone Communication and Establishing Regional Call Centers

This Act aims to significantly improve how the Department of Veterans Affairs (VA) communicates with veterans via telephone. Veterans will receive calls regarding benefits and services from a single, recognizable number with clear caller ID branding, enhancing security and trust. Furthermore, the law mandates the establishment of regional call centers across different time zones to streamline health care appointments and referrals, reducing wait times for assistance.
Key points
All calls from the VA to veterans must originate from a single, well-known telephone number with clear caller ID branding indicating the call is from the VA (Deadline: January 1, 2026).
Veterans will be better protected against phone scams by easily identifying official Department calls.
Requirement to establish at least one call center for health care appointments and referrals in each of the six US time zones (Eastern, Central, Mountain, Pacific, Alaska, Hawaii) by January 1, 2026.
Improved access to health care through better telephone service and reduced waiting times for appointment and referral information.
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Additional Information
Print number: 118_S_4332
Sponsor: Sen. Sullivan, Dan [R-AK]
Process start date: 2024-05-14
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OFFICIAL LEGAL TITLE

REP VA Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_S_4332.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2024-05-14.

What are the main provisions?

Key points include:

  • All calls from the VA to veterans must originate from a single, well-known telephone number with clear caller ID branding indicating the call is from the VA (Deadline: January 1, 2026).
  • Veterans will be better protected against phone scams by easily identifying official Department calls.
  • Requirement to establish at least one call center for health care appointments and referrals in each of the six US time zones (Eastern, Central, Mountain, Pacific, Alaska, Hawaii) by January 1, 2026.
  • Improved access to health care through better telephone service and reduced waiting times for appointment and referral information.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Sullivan, Dan [R-AK].

What is the latest detailed status?

The latest detailed status is: Introduced in Senate

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-26.

CATEGORIES

Benefits Health