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Government Service Improvement: Faster, Easier Federal Agency Interactions.

This law aims to significantly improve the quality and speed of services provided by federal agencies, such as processing benefit applications or using government websites. It mandates measuring and improving the ease, transparency, and waiting times for services, making interactions with the government less burdensome for citizens and businesses. Citizens can expect government transactions to become simpler and quicker.
Key points
Federal agencies must adopt new standards to make services faster, more accessible, and less complicated for the public (e.g., shorter waiting and processing times).
A senior official will be appointed in each agency, dedicated solely to coordinating and implementing improvements in service delivery for citizens and businesses.
Agencies are required to collect public feedback and measure bureaucratic burden to continuously enhance their processes and increase transparency.
article Official text account_balance Process page
Expired
Citizen Poll
No votes cast
Additional Information
Print number: 118_S_5077
Sponsor: Sen. Hassan, Margaret Wood [D-NH]
Process start date: 2024-09-18
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Summarized by: gemini-flash-latest
Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

Government Service Delivery Improvement Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 118_S_5077.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2024-09-18.

What are the main provisions?

Key points include:

  • Federal agencies must adopt new standards to make services faster, more accessible, and less complicated for the public (e.g., shorter waiting and processing times).
  • A senior official will be appointed in each agency, dedicated solely to coordinating and implementing improvements in service delivery for citizens and businesses.
  • Agencies are required to collect public feedback and measure bureaucratic burden to continuously enhance their processes and increase transparency.
What is the specific legal status?

The current status is Expired.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Hassan, Margaret Wood [D-NH].

What is the latest detailed status?

The latest detailed status is: Introduced in Senate

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-26.

CATEGORIES

Informatization Economy