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Protecting US Call Center Jobs and Enhancing Customer Service Transparency.

This act aims to keep call center jobs within the United States. Companies moving these services overseas may lose access to federal grants and loans. Additionally, citizens will be informed about the location of customer service agents and the use of artificial intelligence, with the option to be transferred to a US-based agent.
Key points
Companies relocating call centers overseas will be publicly listed and may lose access to federal grants and loans for 5 years.
During customer service calls, companies must disclose if the agent is located outside the US or if AI is being used.
Consumers will have the right to request transfer to a human customer service agent physically located in the United States.
Call center work performed under federal contracts must be carried out within the United States.
article Official text account_balance Process page
Introduced
Citizen Poll
No votes cast
Additional Information
Print number: 119_HR_4954
Sponsor: Rep. McDonald Rivet, Kristen [D-MI-8]
Process start date: 2025-08-12
Lustra uses Artificial Intelligence. Verify details in source documents.
Summarized by: gemini-2.5-flash
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Keep Call Centers in America Act of 2025

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 119_HR_4954.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2025-08-12.

What are the main provisions?

Key points include:

  • Companies relocating call centers overseas will be publicly listed and may lose access to federal grants and loans for 5 years.
  • During customer service calls, companies must disclose if the agent is located outside the US or if AI is being used.
  • Consumers will have the right to request transfer to a human customer service agent physically located in the United States.
  • Call center work performed under federal contracts must be carried out within the United States.
What is the specific legal status?

The current status is Introduced.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. McDonald Rivet, Kristen [D-MI-8].

What is the latest detailed status?

The latest detailed status is: Introduced in House

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-23.

CATEGORIES

Labor Economy