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Guaranteed Phone Service Hours at Social Security Offices.

This bill aims to significantly improve access to Social Security services by requiring all SSA offices and state disability agencies to be fully staffed to answer phone calls. This change ensures citizens, particularly seniors and those seeking disability benefits, can reliably reach an agent for assistance and information during standard business hours. The new requirement takes effect on January 1, 2027.
Key points
Mandates full staffing dedicated to answering calls at all Social Security Administration offices and state disability determination agencies.
Guaranteed phone service hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. local time (excluding Federal holidays).
Improves reliability and speed of access to information regarding retirement and disability benefits.
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Status: Introduced
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Additional Information
Print number: 119_HR_5771
Sponsor: Rep. Johnson, Julie [D-TX-32]
Process start date: 2025-10-17
System Note: Lustra is free, publicly auditable civic infrastructure — full source code available on GitHub. You are reading sterilized legislative data, processed by our radical neutrality engine to strip political spin and retain factual mechanics. We process only official government data. Original documents remain the authoritative source—always verify them if you can.
Summarized by: gemini-2.5-flash-preview-09-2025
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Reliable Social Security Service for Seniors Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 119_HR_5771.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

When did the legislative process begin?

The process officially started on 2025-10-17.

What are the main provisions?

Key points include:

  • Mandates full staffing dedicated to answering calls at all Social Security Administration offices and state disability determination agencies.
  • Guaranteed phone service hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. local time (excluding Federal holidays).
  • Improves reliability and speed of access to information regarding retirement and disability benefits.
What is the specific legal status?

The current status is Introduced.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Johnson, Julie [D-TX-32].

What is the latest detailed status?

The latest detailed status is: Referred to the House Committee on Ways and Means.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-23.

What is the impact of this bill?

We don't know—that is up to you to decide. Summarizing raw data with AI is fundamentally different from predicting socio-economic outcomes. As of 2026, we believe impact assessment strictly requires a human in the loop to verify and judge.

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Benefits