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Improving Veteran Healthcare Access: New Appointment Scheduling Systems.

This Act mandates the Department of Veterans Affairs (VA) to develop and implement a modern, integrated system for scheduling healthcare appointments. Veterans will gain the ability to view, fully book, cancel, and reschedule all types of appointments (including specialty and mental health care) through a new self-service online platform. The goal is to significantly improve access, efficiency, and the overall patient experience.
Key points
Veterans will receive a self-service platform allowing them to fully book and manage all types of VA healthcare appointments online, including requesting necessary referrals.
The VA must create a transparent system where both staff and patients can view available appointment slots for primary, mental, and specialty care.
The law ensures that veterans retain the option to schedule appointments fully via telephone with a scheduler, protecting non-online access.
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Status: Introduced
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Additional Information
Print number: 119_HR_6038
Sponsor: Rep. Mackenzie, Ryan [R-PA-7]
Process start date: 2025-11-12