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SSA Data Transparency: Public Access to Wait Times and Claim Processing Speed.

This law mandates the Social Security Administration (SSA) to regularly publish detailed performance statistics online. Citizens will gain access to crucial data, including phone wait times, average processing speed for retirement and disability claims, and customer satisfaction rates. The goal is to increase transparency, allowing the public to better monitor the agency's efficiency in handling their benefits.
Key points
SSA must publish monthly reports detailing the speed of processing retirement and disability claims, including the average time until the first payment is received.
The SSA is required to launch a live online tracker showing current 800 number wait times, callback times, and the number of callers on hold.
Publication of data on first contact resolution rates and customer satisfaction across all service channels (phone, in-person).
article Official text account_balance Process page
Introduced
Citizen Poll
No votes cast
Additional Information
Print number: 119_HR_6367
Sponsor: Rep. Salinas, Andrea [D-OR-6]
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Summarized by: gemini-2.5-flash-preview-09-2025
Source data: api.congress.gov
AI work logs for this document launch

OFFICIAL LEGAL TITLE

Social Security Data Transparency Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 119_HR_6367.

Which chamber initiated this legislation?

This legislation was initiated in the House of Representatives.

What are the main provisions?

Key points include:

  • SSA must publish monthly reports detailing the speed of processing retirement and disability claims, including the average time until the first payment is received.
  • The SSA is required to launch a live online tracker showing current 800 number wait times, callback times, and the number of callers on hold.
  • Publication of data on first contact resolution rates and customer satisfaction across all service channels (phone, in-person).
What is the specific legal status?

The current status is Introduced.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Rep. Salinas, Andrea [D-OR-6].

What is the latest detailed status?

The latest detailed status is: Referred to the House Committee on Ways and Means.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-23.

CATEGORIES

Benefits Informatization