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VA Call Center Multi-Factor Authentication Act: Protecting Veterans from Fraud

This bill requires VA call centers to use multi-factor authentication for high-impact actions to verify a caller's identity. It aims to prevent identity theft and protect veterans' financial benefits and personal data from impersonators.
Key points
Mandatory multi-factor authentication for sensitive phone transactions with the VA.
Prevention of unauthorized fund diversions and account manipulation.
Enhanced security for veterans' personal and sensitive information.
Verification that the caller is indeed the authorized veteran or beneficiary.
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Status:
Introduced
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Additional Information
Print number: 119_HR_7704
Sponsor: Rep. Moore, Barry [R-AL-1]
Process start date: 2026-02-25