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Improving Medicare Services Act of 2026

This bill requires a formal study of the 1-800-MEDICARE helpline to evaluate how well it serves the public. It aims to identify ways to reduce wait times and improve the overall quality of support for Medicare beneficiaries.
Key points
Analysis of caller wait times and overall customer satisfaction.
Evaluation of staffing levels and the professional competency of employees.
Review of the performance of contractors responsible for managing the helpline.
Development of recommendations for Congress to enhance the quality of telephone assistance.
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Status:
Introduced
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Additional Information
Improving Medicare Services Act of 2026
Print number: HR 8216
Sponsor: Rep. De La Cruz, Monica [R-TX-15]
Process start date: 2026-04-09