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Improving Veteran Access to Care: New Appointment Scheduling Systems.

This Act mandates the Department of Veterans Affairs (VA) to establish and implement a plan to significantly improve the process of scheduling healthcare appointments. For veterans, this means easier access to care, including the ability to self-schedule, cancel, and reschedule appointments online, as well as faster telephone contact with a scheduler. The goal is to reduce waiting times and enhance the overall quality of service for veterans using VA facilities.
Key points
Veterans will gain the ability to self-schedule appointments (including primary, mental health, and specialty care) using a new online platform.
The new system must allow patients to view available appointment slots online and easily cancel or reschedule appointments.
The VA must ensure veterans can speak telephonically with a scheduler who can assist in determining availability and fully booking appointments, providing a non-online alternative.
The plan must be fully implemented within two years of its submission to Congress, ensuring rapid improvement in access to healthcare services.
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Passed Senate
Citizen Poll
No votes cast
Additional Information
Print number: 119_S_607
Sponsor: Sen. Hassan, Margaret Wood [D-NH]
Process start date: 2025-02-18