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Improved VA phone communication: single number and new health care call centers.

This Act aims to improve the Department of Veterans Affairs (VA) telephone communication with veterans. By January 1, 2026, all calls from the VA regarding services or benefits must originate from a single, well-known phone number with caller ID branding indicating the call is from the Department. Furthermore, the Veterans Health Administration must ensure at least one call center is established in each of the six specified time zones to address concerns regarding health care appointments and referrals.
Key points
Caller Identification: VA calls to veterans will use a single, well-known number and caller ID branding that indicates the call is from or on behalf of the Department.
Health Care Access: At least one call center will be established in each of the six specified US time zones to address concerns regarding health care appointments and referrals.
Implementation Deadline: Both the single phone number requirement and the establishment of call centers must be completed not later than January 1, 2026.
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Introduced
Citizen Poll
No votes cast
Additional Information
Print number: 119_S_831
Sponsor: Sen. Sullivan, Dan [R-AK]
Process start date: 2025-03-04
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Source data: api.congress.gov
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OFFICIAL LEGAL TITLE

REP VA Act

FREQUENTLY ASKED QUESTIONS

What is the official ID of this bill?

The official print number for this legislation is 119_S_831.

Which chamber initiated this legislation?

This legislation was initiated in the Senate.

When did the legislative process begin?

The process officially started on 2025-03-04.

What are the main provisions?

Key points include:

  • Caller Identification: VA calls to veterans will use a single, well-known number and caller ID branding that indicates the call is from or on behalf of the Department.
  • Health Care Access: At least one call center will be established in each of the six specified US time zones to address concerns regarding health care appointments and referrals.
  • Implementation Deadline: Both the single phone number requirement and the establishment of call centers must be completed not later than January 1, 2026.
What is the specific legal status?

The current status is Introduced.

Where can I read the full text of this legislation?

The full official text is available at: View full text

Who is the primary sponsor?

The primary sponsor is Sen. Sullivan, Dan [R-AK].

What is the latest detailed status?

The latest detailed status is: Committee on Veterans' Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.

Is this summary verified?

Yes. This content was analyzed by AI and verified by the Lustra Judge System on 2025-12-31.

CATEGORIES

Benefits Health Informatization